May 4, 2016

10 Event Planning Mistakes and How to Avoid Them

This is a guest post by Miriam Couturie

Event planning is no easy task, but it’s a vital part of marketers’ jobs. Companies spend about 20 percent of their budgets on marketing for events. Plus, 67 percent of business-to-business marketers find marketing at events as one of the most effective ways to meet future clients and customers. This is your opportunity to shine as a brand at the exact moment customers are most open to new relationships and budget allocation for upcoming initiatives. Don’t let that opportunity slip away by making these easily avoidable mistakes.

Mistake #1 Being Invisible

Blending into the background is never a good idea. The whole point of attending events is to advertise, so standing out is a must. With so many others at your events, get creative to draw some attention to your booth. Don’t just show up with a white tent. Make sure to invest in one that has your logo. You can also consider adding giveaways or games to your booth to make it more interesting. Even a little music can go a long way. Finally, make sure to bring business cards so that it’s easy to swap contact information and follow through on next steps.

Mistake #2 Sending the Wrong People

Your staff represents you and your company so send team members who really know what they’re talking about, and that you would feel comfortable speaking to your best clients. If you send people who can’t speak to your brand or products, your company may appear incompetent and could hurt your image.

Mistake #3 Poor Location

It’s your job to select the perfect spot for your event. Locations depend on the nature of the gathering — you probably wouldn’t choose a small, quiet cafe for a big tech conference. The easiest way to avoid this? Aim for high-traffic areas. Put your booth near anything that could end up with a long line. You can feed off the success of free booze bars, or big swag giveaways, and infiltrate those lines to strike up conversations with everyone.

Mistake #4 Difficult Booth Setup

There’s nothing worse than having to rush through setting up a complicated booth. The simplest solution is to look into easy-up tents. Custom outdoor event tents, or even custom canopy tents for indoors, are a great answer. Not only will this take some stress out of the event, but you’ll have greater visibility with custom printed graphics.

Mistake #5 Ignoring Social Media

Social media has become vital: Eighty-four percent of event organizers promote their events on Facebook, and 61 percent use Twitter. Don’t think that because you’re attending in person, you can bypass social media. Instead, design a custom hashtag and encourage booth visitors to use it. Many events promote their own hashtags that can help advertise your tent and company. Posting photos of your booth/tent and posing for photos with other social media active attendees will give you a deeper reach into the community, so don’t be shy. Be the life of the party online and off.

Mistake #6 Underestimating Costs

Events are expensive, and not allowing wiggle room in your budget is a vital mistake. Maybe there’s an entry fee you didn’t know about, or one of your props breaks and needs replacing. Fact is, you can always have to expect the unexpected so be prepared to spend more than you planned. Plus, with event costs increasing by between 2.5 and 5 percent each year, this year’s booth will likely cost a little more than last year’s.

Mistake #7 Not Making Your Website Mobile-Friendly

Because 44 percent of attendees use their phones at events, it’s vital to have a mobile-friendly website. That means moving away from tiny font and photos, aiming for data that is visible, and clickable, on a Smartphone. Chances are that your booth visitors will be looking at your website to view your product line, but if your website is not mobile- friendly, you could end up losing out on sales. This is a risk, you do not want to take and must avoid at all cost.

Mistake #8 Leaving the Booth Unattended

You went through all the trouble of signing up, paying for, travelling to, setting up, and planning your day around manning the booth …. Why are you wandering around and abandoning your booth? What if you walked into Starbucks and no one was behind the counter? What if you went into Best Buy and there were no nerds in blue shirts around to help you find the giant TV you probably don’t need? Event booths are useless without you at the help.

Mistake #9 Paying Full Registration Price

Event registrations take up a big chunk of cash. But because nearly 65 percent of event planners believe early-bird discounts are a great way to promote events, by thinking ahead you can find discounted prices, leaving extra room in your budget for an outstanding booth.

Mistake #10 Forget to Follow-Through

Attending the event is only the beginning of a marketer’s work. After meeting potential customers or clients at an event, it is vital to gather their contact information. Business cards are ideal — hand out your own, too. Follow up within a week after the event, so you and your company are still fresh in their minds.

Conclusion

By avoiding these mistakes, your event is sure to go off without a hitch. Taking these steps can help you stand out in a large crowd of other businesses and attract more attention and new clients and customers. Avoiding these common mistakes can do wonders for your company.

Author: Miriam Couturie is the Marketing Manager at Ins’Tent Industries. She is responsible for managing the marketing department along with all tradeshows and exhibitions. She enjoys sharing her knowledge and expertise through educational content and blog posts

May 2, 2016

What if the Beatles had attended tradeshows?

Yeah, Yeah, Yeah, it’s a crazy idea. Why in the world would the Beatles in their heyday, ever consider exhibiting at tradeshows? They already owned the music world. What could be gained from setting up a booth?

But let’s consider. Say their manager, Brian Epstein, convinced them they should show up at a booth pushing their products in 1965 at NAMM (I have no idea if NAMM actually had a show in 1965).

Brian: All right, boys. I’ve got you booked at NAMM.

Ringo: What’s NAMM?

John: Must be a bird with the gift of gob.

Paul: A Winglish man from the motor trade?

George: I humbly withdraw from this conversation.

The_Beatles,_Kennedy_Airport,_February_1964 — Library of Congress, Public Domain. 1964, NYC, Kennedy Airport.

RIngo: But George, you’ve only just begun. (aside: Hey, that’s not a bad song title).

George: I must tune my sitar, which will take me until October.

Brian: Boys, boys! The NAMM is a great historical foundation called National Association of Music Merchants, founded in 1901.

John: Righto! Before the history of music began. Except for me grand-father, singing on the canoes of Greenland (that’s where we turned left to find America). O, solo mio… (singing off mic)

Brian: In any case, if we appear we can help promote our albums.

Ringo: But we’re too busy making albums to promote them.

Paul: True, true. Just yesterday you told me you needed me to write 14 songs by Tuesday.

John: We’ve only written thirty-eight, so we have to throw out a couple of dozen to get anything good.

Brian: If you were to attend the show, you could not only play all of the latest and greatest musical gear –

George: Gear…

Ringo: Gear.

John: Gear!

Paul: McGear…

Brian: – you could have a jam session with some of the best musicians in the world. They all attend NAMM.

Silence. They all look around. No one says a thing.

Finally, John breaks the silence.

John: You seem to have unnerved us, Brian. Perhaps we can groan a bit at your suggestion and in your direction.

(all groan:) Oh, oh, oh, oh….

Brian: But if you have your own tradeshow booth, imagine what it might look like.

Paul: Lots of colors: black white green red pink brown yellow orange and blue…

Ringo: Let’s put a submarine in it!

John: Cap’n, cap’n!

George: Or we could hand out samples of truffles.

Paul: I’m hungry.

John: I want you.

Ringo: That’s so heavy.

Brian: So, it’s settled. A submarine with truffle samples, with all the colors of the rainbow.

John: That is heavy.

Brian: I’ll call the accountant and have the agency book our tickets.

April 28, 2016

10 Reasons Not to Exhibit at Tradeshows

Any good tradeshow marketing strategist is going to come up with a few dozen reasons as to why you should exhibit at tradeshows. But what about some of the reasons NOT to exhibit at tradeshows? Are those reasons worth exploring?

First, let’s assume that if you are exhibiting at tradeshows or at least considering them, you are able to identify the shows that are of the most benefit to your company and products or services you’re pushing.

Some reasons NOT to exhibit:

You’re trying to get attendees to stop at your booth with some gimmicky things like fishbowls and spinning wheels or putting greens. These may get people to stop, but the gimmick doesn’t know how to separate the prospects from the walkers-by. Only you can do that.
You don’t have a measurable objective. In other words, you’re just setting up a booth, handing out samples or giving demos, but are not taking care to count anything. If you want to know if your tradeshow appearance is worthwhile, you have to track metrics such as visitors, leads, sales, demos given – and do it year over year and show by show.
You’re thinking only of the logistics of a show and not the strategy of how the show plays into your overall marketing approach.
Your staff is unprepared for the chaos of a tradeshow floor and the long hours and hard work it takes to pull it off.
It’s too expensive. True, exhibiting at a tradeshow is likely to make an impact on your marketing dollars. But it’s a proven way to keep the cost of your lead acquisition much lower than the typical sales call. Yes, there are some businesses that do it differently and have written off tradeshows, but if it works for you, there’s no reason to quit as long as you’re able to get a good return on that investment.
Your booth does not accurately represent your brand and the graphic messaging is cluttered and/or unclear.
You don’t have a lead management system in place that all participants understand and know how to use.
You only plan to exhibit at one show this year. It may be a great show that perfectly fits your audience. But if you only do one show, you’re missing a lot of potential customers at other shows. Stats show that nearly 4 out of 10 attendees are first-timers and 46% of attendees are only going to that one show.
You’re not interested in or willing to network. People like to meet face-to-face, and tradeshows are a great place to spend time with people in the industry that can give you insight into other areas of your industry.
You don’t realize that many exhibitors do NOT bring their “A” game. Face it, we’re all human. Many of your competitors are not going to do their due diligence and train their staff, do pre-show marketing, have a great product or know how to generate leads well. If you can do those things even marginally better than average, you’re going to succeed more than your neighbors. If you do all of those things very well, you’ll probably run laps around them.

Perhaps if you can overcome these reasons not to exhibit, you’ll find a lot of great reasons TO be setting up a booth and pitching your products and services. But it comes down to you.

April 26, 2016

Tradeshow Memes Gone Wild

I hadn’t seen more than a couple of tradeshow memes until I stumbled across a Tumblr by Anders Boulanger, otherwise known as Anders the TradeshowInfotainer, called simply TradeshowMemes. There are some great ones there, but if you poke around the corners of the internet, there are quite a few out there. So let’s have a little fun and go through a few here:

Want to make some on your own? Check out MemeGenerator and see what you can come up with. And be sure to share!

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April 19, 2016

27 Rules of Tradeshow Marketing [Webinar Replay]

Here’s a replay of our April webinar, 27 Rules of Tradeshow Marketing:

April 13, 2016

5 Easy Ways to Engage Tradeshow Pre-Show Marketing Outreach

Prior to your next tradeshow, it behooves you to spend some time doing a little pre-show marketing reaching out to potential attendees and prospects. Even if a potential client is not going to the show doesn’t mean that you should not communicate with them. She could be interested in your products or services, but just can’t make this particular show.

Here, in no particular order, are several ways to reach out to prospect prior to the show:

Email: easy, cheap. All you have to do is sit down at your keyboard and tell people why you’re going to be at the show and what the benefits of coming by your booth might be.

Direct mail: sending a postcard or other direct mail piece is definitely a way that stands out. Or course, the cost is more than sending out a simple email. Costs for sending direct mail start at about a buck a person (printing plus postage) and go up depending on what you’re sending. And then there’s the cost of creating the direct mail piece, which will usually involve a small team crafting the message, the subject, the layout and the coordination of the production and delivery.

Telephone call: ah! the personal touch. Nothing beats the personal touch. Much more time-consuming, but if you target a select group of potential and current clients to let them know what’s going on at the booth during the show, it can pay off dividends.

Social media: more of a general ‘spray and pray’ approach, but you can build a little buzz with clever and creative use of social media.

PR and Media: the use of public relations and media tends to get overlooked, but the act of sending a press release about your show appearance to industry media or pertinent local or regional media can help get your name out there.

What to include in your outreach?

The who, what, when, where, how and why of your appearance. The standard journalism approach: make sure people know where to find you, when and where the show takes place, your booth number, perhaps even a description and photo of your booth. Got a video from last year? It makes a great way to bring the show to life, especially if it’s a client testimonial. Share photos on social media and include them in a press release. Photos also are well-received in emails and direct pieces, and make them easier to read.

And finally, give them the reason WHY they should come to your booth. Perhaps its a new product launch, or a new facet of a current product. Or a way to get a sweet deal only at the show. Or a special time to meet the CEO or other company wag. In any event, pre-show marketing can take many forms – and it’s work, but it’s all part of the process of making your tradeshow a success!

March 21, 2016

NorthWest FoodService Show [photos]

I had a chance to attend the 2016 NorthWest FoodService show in Seattle this past weekend and jumped at it. Hey, it’s a good reason to drive almost four hours one direction on a busy, rainy I-5! NWFS a regional two-day show that is aimed at the restaurant profession and is loaded with exhibitors from the food production industry (think fish and fowl, fruits and veggies and more), software support services, linen, utilities, bakery equipment and so much more. With perhaps a couple of hundred exhibitors and a few thousand attendees, it’s a much smaller show than Natural Products Expo West, although there are some companies that exhibit at both.

It’s interesting to see, as at any show, the wide range of tradeshow exhibits on display. Some companies go all out with large island exhibits (at least a few), while most are of the smaller inline variety. Some exhibitors came with a serious exhibiting attitude and others seemed like they showed up because there wasn’t a game on. Not to disparage them, but it really showed in the lack of attention to details, or even to the broad strokes of putting up a respectable exhibit.

Take a look at this photo collection and you’ll see the type of booths that were on display at the Washington Convention Center this past weekend.

March 15, 2016

Expo West 2016: Notes from the Swirl

Natural Products Expo West 2016 is in the books. I’m sure they’re still counting the numbers, but I have no doubt the final tally of visitors and exhibitors will top last year’s 71,000 (update: final numbers: 77,000+ attendees, over 3,000 exhibits, 600+ of which were new this year). It’s my 13th time I’ve walked the floor and worked with client exhibitors, and have always enjoyed it. It’s a grueling and weary four days, but well worth the time.

Some notes and thoughts…

At first blush, it appears that hundreds of exhibitors really stepped up their game. New booths, refreshed and repurposed older booths and new looks were the common themes that run throughout. Having said that, there were still a lot of exhibitors that seriously looked like they didn’t really know what to expect. I did talk to dozens of exhibits (maybe a hundred or more), and many are looking to upgrade for next year’s go-round, simply to compete with their neighbors down the aisle.

Last year I lost count of the time I saw the word ‘natural’ used in graphics. This year, not so much. I did however, see the term ‘superfoods’ used extensively.

Things are always in flux. I talked to several company reps who are facing personal changes because the company they work for has been or is being acquired by a larger entity. This means that while doors close, others open; new opportunities abound because there are always changes afoot in the industry. And even with 70,000+ visitors and exhibitors, it seems like a small industry (which I’m not even a part of, except peripherally!). Many people change companies but still land at this industry show each year.

Big is in – always. While there are hundreds of smaller exhibitors that are in the aisles with 10×10 or 10×20 in-line booths, the convention center is packed with large island booths, 20×20, 30×30, 40×40, 40×70 and more. I know the space is not cheap, so the investments made in marketing at this show are substantial. I spoke briefly with Bob Moore, the iconic “Bob” of Bob’s Red Mill, and he reiterated what he’s said many times before: exhibiting at Expo West year after year has helped the company expand and grow and reach new markets they couldn’t have otherwise reached. Without a doubt, many companies increase the size of their booth simply to show competitors that they’re in charge.

Exhibit construction: while I saw numerous fabric graphics and hanging pillowcase signs, there were hundreds of exhibits that featured solid wooden panels in their construction. At least six companies brought in vehicles (trailers, cars) as part of their exhibit. I saw one table made from a surfboard, a photobooth, one stuffed bear sitting on a toilet, and one iconic dread-deaded lion drinking coffee. There were loads of large graphics that caught your attention from several aisle away.

Social media: always lots of action on Twitter and Instagram. A handful of exhibitors pushed contests from their booth to tag them or tweet or ‘gram them from the show floor for a chance to win. A few years ago, that was a big deal, now it’s just part of the game – some are involved and some are not. Nobody seems to make a big deal about it, but social media engagement and contests are there, just not ubiquitous.

As always, Natural Products Expo West is a big deal – the biggest show of the year for the industry. Always great to be a part!

Check out the photo gallery!

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February 10, 2016

How to Develop a Tradeshow Marketing Mindset

Is a tradeshow marketing as easy as setting up a booth, smiling as visitors come by, and asking a few questions?

Sure, that’s some of it. But creating a mindset in your team for tradeshow marketing involves more.

So let’s capture a few items that are critical in creating a tradeshow marketing mindset:

Realize that all of your visitors are rushing around and want to visit as many booths as possible. Which really means, don’t waste their time.
Some thing: you have hundreds of people you’d like to see. Don’t let unqualified visitors waste your time.
Prepare for a marathon. Three or four days of standing, meeting, greeting, collecting information, giving demos and answering questions can take it out of anyone. Make sure you’re in good physical shape prior to the big event.
With the fast proliferation of mobile devices, your customers are connected to their world through the smartphone they carry. They do research, make connections, pay bills, find a nearby restaurant and more while on the move. Realize how this affects your marketing message and methods and learn how to reach them on this platform while they’re on the move at a tradeshow.
Prepare, prepare, prepare. I can’t stress this enough. Too many exhibitors think about things a few weeks ahead and try to make major (or even minor) changes without putting thought into it or knowing how much time things change. From graphic changes to booth makeovers to staff training to pre-show marketing and post-show followup, know how much time all the items take and work backwards from the show date.
While a tradeshow is a single, specific event, the online discussion around it will start weeks prior to the show and will continue for weeks afterwards. When you are targeting a show, be sure to listen to the chatter by monitoring the show hashtag, and prepare what you’ll do with sharing information, photos and videos for weeks after the show as the energy dies down.
You’re one of hundreds, or thousands of other exhibitors. There are only a few ways to stand out: have a freakin’ awesome booth that stops people in their tracks, have something going on in your booth space that compels them to stop such as a professional demo or interactive activity, create a pre-show marketing message and campaign so powerful that people make a stop at your booth one of their priorities or have a product that everyone needs or wants to see NOW.
Once the show is over, your work is not done. To make the show worthwhile, all of those leads and related information must be delivered to the right sales folks to follow up in a timely manner. Again, the race is still underway and you’ll have competitors who are following up within 24-48 hours. What’s your follow up plan?

Mindset is everything. The more you’re prepared for what tradeshow marketing and execution entails, the better your results!

February 3, 2016

Working Effectively With a 3D Exhibit Designer

You’ve decided it’s time for a new booth. Time to start from scratch. For whatever reason, your current booth no longer effectively represents the company brand, so you’re hiring a new exhibit designer.

Where do you start? To begin with, it’s not a bad idea to issue an RFP (Request for Proposal).

Once you’ve chosen a designer and/or exhibit house, it’s time to get off to a good start with your new 3D designer. You’ll want to keep a few things in mind:

First, if you’re working with a graphic designer to come up with a booth design, you may be starting with the wrong person. Graphic designers aren’t necessarily trained in 3D exhibit design, and 3D exhibit designers are necessarily adept at graphic design. Chances are you’ll want both.

Start by creating a design brief that details your overall marketing goals, and then details the specific tradeshow marketing goals. In fact, if you can detail the show-by-show goals, that will be even better. Define the objectives: branding awareness, lead generation, media and PR outreach, product sales and more. Not everything will be directly applicable to the 3D design, but your designer can absorb the information anyway.

Next, explain from your perspective, the company’s brand and how you’d like to represent it to the world. If you have information on how the brand is seen by consumers and clients, add that in too, especially if it’s different from your perspective.

Now, list your products and services. Sometimes, in the case where a company has hundreds of products, listing them all is probably unnecessary. However, a good description of the main product areas is important. Create a list of issues and problems that your products and services address: what do they solve? How do they help customers solve a problem, achieve a goal or satisfy a need?

Detail your target market. Are they young, old? Consumers or businesses? Men, women? Or some combination?

Next, write a paragraph or two on the look and feel of your new booth. Detail size, materials, and how the booth should make people feel when they see it. Is it traditional, cutting edge, modern? Space age, funky, unusual? What colors are in your brand?

Include your budget, booth size, note if it will be set up in different configurations, and the functional needs, such as storage, product display, meeting areas, demo counters, video monitors, greeting counters and other items such as banner stands, iPad kiosks, etc.

Include a few comments on how and where will the booth be stored and whether you expect your staff to set up the booth or if you plan to hire show labor.

Working with an experienced designer and exhibit house can save you money in the long run, especially if you exhibit multiple times a year. You’ll have a professional team working with you at each step to craft a creative and effective design and bring that design to life.

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