Some Mondays are definitely better than others. After a long bike ride this afternoon, I came back to the office to an email alerting me to the finally-published interview I did earlier this year with Exhibitor Magazine. I’m told that it’ll appear in the November print version as well.
Writing a book ain’t easy. This one took me a full year, and that was after at least two or three years of false starts. But as of this month, Tradeshow Success: 14 Proven Steps to Take Your Tradeshow Marketing to the Next Level has been out a year. And as you might imagine, one of the challenges after you publish is to promote it. During my run-up to the publishing date, I reached out to several authors to get their ideas on how to promote a book, and one of the suggestions was to ‘promote it for as long as it took you to write it.’ So yes, I’m still promoting it!
As for the article, it’s nice to see, I admit. It’s longer than I thought, with much more to the interview than I recall. And that custom illustration – hey, thanks to Exhibitor Magazine for getting Nigel Buchanan to put it together – pretty cool!
Check out the full article here – and look for it in the upcoming issue of Exhibitor Magazine!
As tradeshow veterans, you probably have your go-to list of ‘don’t forget’ items. So I thought it would be fun to check around and compile a thorough list of things you might at least consider taking in your kit. Whether they are in a travel bag, or (in some cases) in the exhibit crates, the list can get long. The key is to have an item when you need it. And being on the tradeshow floor trying to get a light to hang, or unscrew a tight screw or fix a banner stand, each situation requires a different fix.
So let’s jump in and see what people would put on their list.
Sometimes I get tradeshow exhibiting questions. Well, frankly, I get a lot of questions. Some of them are even about tradeshow marketing! It’s worth seeing what people are asking, as well as what they’re thinking but not asking (I think!).
Q. Are tradeshows really worth attending?
A. The answer is: it depends! It depends on a variety of factors. Where to start? Let’s say that on average, companies spend about a third of their yearly marketing budgets on tradeshows, so there is definitely a lot of money ending up promoting products and services via tradeshow marketing. To get the most bang for your buck, do your due diligence by making sure you’re at the right show(s), with a good-looking and effective booth and well-trained and prepared staff.
Beyond that there are so many variables you could write a book about it. Well, actually, I did.
Q: How do I know what kind of booth to get or what size?
A. While this is generally dictated by budget constraints, other factors come in to play, such as the size of the show (exhibitors and attendance figures are important to have), what competitors will be at the show and how important a particular show is to your overall tradeshow schedule. Sometimes a small 10×10 booth does a great job representing your company with only a few staffers. Other shows may dictate that you consider stepping up your presence. Lots of exhibitors that show up year after year at shows that are beneficial and help them build their businesses will continually invest in larger booths to make a bigger impression at the show. And when it comes to tradeshows, more than any other kind of marketing, perception is critical!
Q: Graphics are a big challenge for us. What’s the best way to approach this subject?
A. Graphics are critical to the success of your booth, so it makes sense to get the most effective design and use the highest quality. Design is critical in that your design should be striking, compelling and simple. Putting too much into a design means that people will not stop to digest it. Large images, bold text, compelling questions or bold statements are all ways to get effective graphics on to your booth. And be sure to work with someone who’s used to creating the large-format, high-resolution graphics that are necessary for effective tradeshow graphics. And work with a production facility that does high-quality production.
Q. Even with a big booth in a good location and a great product, we’re still coming up short of the amount of leads we feel we should be generating. What else should I consider?
A. A few areas to look at: booth staff competency. Are they properly trained on how to handle visitors in a tradeshow? Also, do you have any interactivity in your booth? That might be something that a visitor can put their hands on, which takes them a few moments during which you can then uncover information to qualify or disqualify them. Finally, you might consider hiring a professional presenter. A good one is worth their weight in gold in the amount of leads they can generate.
Q. I’ve never exhibited before. We know it’s important to make our presence known at some very targeted shows. What’s the best way to start?
A. Talk with a professional who can walk you through your various options. These depend on budget, of course, but you’ll want to compare renting vs. buying; custom vs. modular or system booth and go over which shows are really a good fit for you. From there you can talk about how best to show off your product or service, how many people to take to the show and what kind of lead generation tools you might want to consider using.
Q. Tradeshows are expensive. What are some good ways to cut costs?
A. Yes, they can be expensive! But you can find ways to keep costs down. You can look at cutting exhibit costs by not using hanging signs (expensive to hang), using a modular booth vs. custom, using reusable packaging material, not having extra boxes shipped to the floor (drives up drayage cost) and much more. For a very thorough list, I’d recommend you take about 45 minutes and watch Mel White’s recent webinar with Handshake on 25 Ways to Cut Costs at Your Next Tradeshow. It’s well worth your time.
When it comes to tradeshow marketing, sometimes you have to ask the question: why?
It used to be that I liked to buy the new things without a whole lot of thought. If I could afford it, I’d get it. New camera, bicycle, car, album, phone, appliance, whatever. But these days I tend to think a lot more about it, and end up asking myself why should I buy that thing? To what end? Why should I get it? What is the reason for acquiring something new? In most cases, I don’t have an answer. It’s why my great little Macbook Pro is 5 and a half years old now, and runs great. It does all I need. It’s why it took me a few years to finally get that new bicycle that I’ve been thinking about. Now that I have it, I ride every day for at least 20 or 30 minutes, rain or shine. I ask “to what end?” and if I don’t have a good enough answer, I just wait.
You can also ask the same question about tradeshow marketing: to what end? What do you get out of it? Even though I’m in the business of selling tradeshow exhibits and helping people with their tradeshow marketing, I will ask what their goals are. They should be well-defined. They should have a reason for spending money on something new, or going to shows over and over.
It may be that going to a show opens new markets, or helps you connect with old clients on a personal level, leading to more sales, or to show off new products and new services. It could be anything that makes sense and will help grow your business. But since tradeshow marketing is an expensive proposition when you add it all up, make sure you answer the question:
The trick these days is to find a shortcut but frankly you can’t hack tradeshow success. You know, the kind of shortcut that allows you to find success without really working on it. One of the most popular sites is LifeHacker which shows many ways to exploit rules to your advantage, survive a wasp attack, build a GoPro mount from a plastic pop bottle and more.
Oddly enough, if you search Lifehacker for “tradeshow” you don’t get any life hacks for tradeshow success.
That’s because almost everyone will tell you that if you want to be successful in tradeshow exhibiting, you have to put in the work.
Oh, sure, there will be people who will cobble together a creative booth for a few bucks out of bicycle frames or old barn wood or whatever, but it doesn’t really get you to a successful tradeshow experience.
It takes work, planning, execution, review, re-focusing and continual incremental improvement to keep building your track record.
You may find hacks for lots of other parts of your life, but when it comes to business, more so-called hacks aren’t worth the digital ink spilled. Put in the work.
When you do become successful, it’ll be worth much more anyway.
The recreational cannabis business is exploding. At least in Oregon, Washington, Colorado, Alaska and Washington, DC. Which means that the marijuana growing and selling is also booming. I attended the Oregon Cannabis Growers Fair recently to find out exactly how big it really is.
It’s big. And getting bigger. The two-day event was held at the Oregon State Fairgrounds in Salem (just a hop, skip and jump from our office!). There were roughly six dozen exhibitors, hawking things from cannabis growing containers, to business support software, makers of pot edibles, promotional items aimed at the ‘high’ market and much more. I should emphasize that no one was allowed to sell or consume any cannabis products on site. However, you could collect business cards and discount coupons for your next visit to the local marijuana dispensary.
One representative of an industry group, the National Cannabis Industry Association, told me that the industry has seen an explosion in tradeshows. “Some are great, others not so great,” she said. When I picked up a free copy of DOPE magazine, I saw at least a dozen other shows being promoted between now and early next year, so the growth is evident.
As far as exhibits go, there were not too many that one would call sophisticated. However, that leaves room for growth, no doubt. Certainly a handful of exhibitors came prepared to show off their business in a good light. Some booths were professional, some were home-made. Most appeared to be slapped together by companies that either don’t have much of a budget or weren’t aware of what it really took to put a good booth together. Some exhibitors I spoke with were very new to exhibiting, so that makes it understandable. But with more states voting to legalize recreational use of cannabis this fall, with California squarely in that target as being not only the most populated state in the nation but with polls showing that 60% of voters in the state currently favoring legalization, the industry is poised at a tipping point to continue to boom.
Author Ed Rosenthal poses for a photo with a cannabis fair visitor.
It is always fascinating to peer down history’s deep hole sometimes and uncover the past. Trade fairs have been around for a long time, although the modern form of B2B tradeshows for marketing didn’t appear until the late 19th century, per Wikipedia’s roundup of trade fairs. But from the beginning, tradeshows have been utilized by individuals (small Saturday markets) and companies to expand their businesses and reach markets they would not otherwise easily tap into.
Exhibitor Magazine detailed 10 ideas that changed the tradeshow industry, including moving spectacles inside, counting things (metrics), increasing regulations, portable exhibits and tension fabric. Oh, and don’t forget the donkey doo-doo.
1982 Consumer Electronics Show, Photo by Alan Light
In the olden days, trade fairs were popular as ancient bazaars in old Egypt, and were also used extensively throughout Europe and America starting in the 1700s.
World’s Fairs started over a century and a half ago with what is considered the first large-scale world’s fair, known as the Great Exhibition in the Works of Industry of All Nations. Since that time, the world’s fair expositions have gone through a number of phases, including industrialization, cultural exchange and nation building.
Here in the northwest, we remember two very large world expos, including the 1905 Lewis and Clark Centennial American Pacific Exposition held in Portland (okay – before my time, but I heard about it when I was growing up!), and the Seattle World’s Fair in 1962 which was the unveiling of the Space Needle. The Lewis and Clark Expo saw 1.6 million visitors in just over four months. Ten million people visited the 1962 World’s Fair, which included my older brother (I was too young, I guess).
Thought it might be fun to shed a little light on where this industry started. Now what’s your next step to bring more people to your booth?
There are many ways to let people know about your upcoming tradeshow appearance. You can email them, call them, advertise, get some press, and so on. Have you ever considered using a webinar to promote your upcoming tradeshow appearance?
Using a webinar to promote your tradeshow appearance does a couple of things: it sets you apart from your competitors who are not doing such a thing, and it allows you as much time as you’d like to point out the specific features and benefits of your products and services. If you tell them enough – but not too much – you’ll have people who coming to your booth who are already interested in seeing more about what you talked about during the webinar. In fact, you can let people in on some inside information in your webinar that you may not want to tell everyone at the show.
Definitely lots of possibilities with this marketing tactic. Take a look:
The tradeshow is over. You’ve made sure the booth is packed in the crates and will be picked up by the shipping company. You’ve gathered the leads and have them in a safe place for transport back to the sales team. You’re ready to relax on the airplane and order up a well-deserved adult beverage.
Whoa! Not so fast! You’re not really done, are you?
While it’s great tying up loose ends at the show and getting off the floor in one piece, it’s just the beginning to your follow up.
First off, thank the folks that helped out. This ranges from the booth staff to the lead person on the set-up crew to the pre-show marketing team that helped out prior to the show. Send out a thank you card or an email (cards make more of an impression!) or thank them in person – just be sure you do it.
Next, go over the leads with the crew that gathered them. This may take place within a few days of the booth staff returning to the office. This confirms the follow up method, the value of the lead (cool, warm, hot), and when the follow up needs to commence. Then deliver that information to the sales team.
Now, go over any feedback or survey results you may have as a result of the show. Even if you don’t have actual in-booth survey results, check any feedback you may have gotten through social media posts during the show. Take screenshots and file them in your show folder. Make notes on what people liked and what they didn’t.
Depending on who’s in charge, it’s also time to document all of the costs associated with the event: travel, salaries, booth rental/purchase/upgrade/I&D, booth space rental and associated costs. Add in the cost of samples and giveaways. Now that you have this figure, when another six months have passed you can get sales figures that came as the result of the show appearance and determine the return on investment. Then do it a year later to see what’s changed.
Record-keeping is one of the best ways to track trends in your tradeshow marketing, so keep detailed accounts of as much as you’re able.
Did you and your team take photos, create videos and upload them to social media sites? Document all of the photos uploaded, keep copies of booth photos (especially any misfit graphics or booth pieces so you can get it repaired before the next show) and videos, client testimonials and associated documents.
Finally, look ahead. Do whatever planning is necessary for the next show, whether it’s a small regional or local show or if it’s the next big national expo. Make note of graphic updates that might be important, booth fixes, and prepare for whatever promotions might be coming down the pike.
Last fall I put out the book “Tradeshow Success: 14 Proven Steps to Take Your Tradeshow Marketing to the Next Level.” I’ve done several promotions around it, given away a bunch of copies, and use it as my main calling card.
But I’ve never done a webinar on the book. Until now. Check it out:
